Due to the nature of the product, Refunds for returns will be processed once the returned item has been received and inspected at our warehouse. Items must have tags and can only be returned within the first 7 days. It takes 3 to 5 days from collection or drop-off to receive and inspect the items at the warehouse. Once inspected, it takes 5 to 10 working days for the refund to reflect in your account.

We’ll also keep you updated on the progress of your return and refund via email.

ONLY ITEMS BOUGHT ONLINE CAN BE RETURNED TO COSMIC. NO ITEMS BOUGHT IN ANY RETAILER OR STORE CAN BE RETURNED TO COSMIC.

• Email Molly@carrimar.co.za with a return request.
• If requesting a refund, choose your refund method.
• Where possible, we will refund the original payment method.
• If requesting a refund to your bank account, complete the banking details form. Ensure this information is accurate.
• Include your reason for wanting to return the item – we use this information to ensure we provide the best products and the best service to you. Please include iman age of the product.
• We will arrange for a courier to collect your return and deliver your exchange. Please *include a collection date that suits you.
• Submit your return by email to molly@carrimar.co.za

Please email molly@carrimar.co.za to speak to a member of the team. Our Customer Service team are available at the following times:

SOUTH AFRICAN TIME (Pretoria, South Africa ‎(UTC+2)‎:

Monday-Friday: 08:00 to 13:00

Public Holidays*: CLOSED